FAQ

1. What does the price include?

 1). If you order wedding invitations, you will get free printed outer envelopes, and free printed response return envelopes.  If you order more than 40 wedding invitations, the shipping is free of charge. 

2. May I cancel the order after it reaches you?

Yes, if you dislike our e-proofs or the quality of our service BEFORE we print your order, then you will be able to cancel your order and receive a refund. However, due to the fact that our designers have spent time on the design of your order, $15 will be deducted as a design fee when we provide you with the refund.

3. May I order extra envelopes in case I need them later? 

Yes. If you need more than the amount, simply ask for additional outer envelopes when you place the order.

4. What should I do if I want to make any changes?

You can email us or call us to make changes. We will make changes free of charge if it’s before your order has been printed. If you want to make another change after you have confirmed the e-proofs via email, please contact us immediately and we will check the status of your order and let you know if a change can be made.

Please note additional fees may be required to stop your order for requested changes. We will do our best to make any changes before your order is printed. However, due to our fast turn-around time, we cannot guarantee that we will be able to intercept or change any order once it has reached our factory. Thus, it is important that you make sure your order is correct before you confirm your e-proofs.

5. May I customize the color or size of an invitation shown on screen?

Unfortunately the size cannot be changed, however you are welcome to change the color or font when placing your order.

If you do require a color change then you will be asked to write your color request, background and lettering details in the “Special Requirements” area of the order form. You can give us the name of the color or choose the color from our color chart. After you place the order, our designer will create your proofs according to your requests and email you proofs within 36 hours. If you want to make any changes, please email or call us back.

6. Can you print other foreign languages besides English?

Yes, it is a free service, however we do require you to provide us with the wording before or after you place the order. You also agree to take responsibility for any mistakes, therefore we do ask you to check your wording thoroughly before submitting that information to us.

7. May I add some additional information on the response cards?

Yes, we will happily change the wording on the response cards. You can either add some additional information onto the response card or change the entire wording. The changes are free of charge. You just need to write clear instructions in the “Special Requirements” of the order page when you place the order.

 

1. What shipping methods do you use?

We ship all items by UPS/FedEx/DHL International Express to customers all over the world. Note: UPS/FedEx/DHL does not deliver on weekends or national holidays.

2. How much does shipping cost?
Shipping is free of charge to Worldwide when you place and order over $100.

3. Can you ship to a P.O. BOX address?
Unfortunately, we cannot ship to any P.O. Box addresses. We require all customers to provide us your physical address to ensure your products will reach you safely.
4. Do I need to sign for my order?
FedEx and UPS Express Air couriers both require a signature, therefore please ensure someone is available to sign for the package.
5. How can I track my order after it has been shipped?
 After we ship the order, we will email you a tracking number, which you may follow on the chosen courier’s website.
6. Can you ship orders overseas and how long will it take for me to receive it?
We can ship orders to all the countries in the world. Once you place an order, we will email you proofs within 36 hours.
After you have confirmed to print, you will receive your order within 6-7 working days.
In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:
(Processing Time) + (Shipping Time) = Estimated Delivery Time. 
Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. It usually takes about 1 – 3 working days. 
Shipping Time: the period of time from when the item be shipped by FedEx/UPS/DHL to when it arrives at your door. It usually takes about 2 – 3 working days. 
Estimated Delivery Time: The total period of time from when you approve the proofs to when you receive your wedding invitations. It usually takes about 5 – 6 working days.
7. I need my cards as soon as possible. Do you take rush orders?
We will try our best to accommodate your schedule. After reviewing the details of your order, we will let you know whether it can be completed within your requested time frame.
8. What is your return policy?
Our main goal is to ensure all customers are happy and satisfied with our products, therefore in certain cases we will arrange returns. Please carefully read our strict guidelines below: Returns may be considered under the following conditions only:• All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order.
• You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.
• Merchandise must be in ‘good as new’ condition. You can open them, but please be careful not to damage or mark the products.
• No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
• Buyer shall be responsible for shipping costs for the return.
• Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed invitations will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks beautiful and that the color will look beautiful! 
We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!

We ship all items by UPS/FedEx/DHL International Express to customers all over the world. Note: UPS/FedEx/DHL does not deliver on weekends or national holidays.

2. How much does shipping cost?

Shipping is free of charge to Worldwide when you place and order over $100.

3. Can you ship to a P.O. BOX address?
Unfortunately, we cannot ship to any P.O. Box addresses. We require all customers to provide us your physical address to ensure your products will reach you safely.
4. Do I need to sign for my order?
FedEx and UPS Express Air couriers both require a signature, therefore please ensure someone is available to sign for the package.
5. How can I track my order after it has been shipped?
 After we ship the order, we will email you a tracking number, which you may follow on the chosen courier’s website.
6. Can you ship orders overseas and how long will it take for me to receive it?
We can ship orders to all the countries in the world. Once you place an order, we will email you proofs within 36 hours. After you have confirmed to print, you will receive your order within 6-7 working days. In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:(Processing Time) + (Shipping Time) = Estimated Delivery Time. 
Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. It usually takes about 1 – 3 working days. 
Shipping Time: the period of time from when the item be shipped by FedEx/UPS/DHL to when it arrives at your door. It usually takes about 2 – 3 working days. 
Estimated Delivery Time: The total period of time from when you approve the proofs to when you receive your wedding invitations. It usually takes about 5 – 6 working days.
7. I need my cards as soon as possible. Do you take rush orders?
We will try our best to accommodate your schedule. After reviewing the details of your order, we will let you know whether it can be completed within your requested time frame.
8. Do you send samples?
Yes, simply click on “Order Samples” (found under the Order Information section at the bottom of our website) and complete the form.
9. What is your return policy?
Our main goal is to ensure all customers are happy and satisfied with our products, therefore in certain cases we will arrange returns. Please carefully read our strict guidelines below: Returns may be considered under the following conditions only:• All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order.
• You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.
• Merchandise must be in ‘good as new’ condition. You can open them, but please be careful not to damage or mark the products.
• No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
• Buyer shall be responsible for shipping costs for the return.
• Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed invitations will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks beautiful and that the color will look beautiful! 
We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you

 

 

 

 

Type A/B/C Papers

Type A: Halftone Paper Cardstock 

Halftone Cardstock is the most popular and commonly used invitation paper we offer. It is a high-quality standard 95lb cardstock. It has a smooth surface for fluent writing and is perfect for halftone printing. If you prefer thicker paper, we suggest you choose Type B or Type C paper.

Type B: Premium Thick White Cardstock Japanese made, high quality 110 lb thick cardstock has a classic white textured matte surface for fluent writing. It features a subtle texture that is reminiscent of fine artists’ paper. Japanese paper is made either with the bark of the sativa or with bamboo shoots, making it extremely resilient.

Type C: Pearl Luster Cardstock Made in Italy, this thick 115lb card features a smooth and silky surface that offers a luxurious hand-feel. It is the thickest of the three card-stocks and offers a more durable and smooth texture.

The perfect wedding invitations aren’t just beautiful—they’re smart. With our custom design service, wedding planning is simpler than you ever thought possible.
1
Save The Dates
SEND 4-6 MONTHS BEFORE THE WEDDING
The early bird gets the long weekend. Make a great first impression and secure your date in their calendars with online and paper save the dates. You can even collect guests’ mailing addresses online.
2
Wedding Invitations with RSVP and details cards
SEND 2-4 MONTHS BEFORE THE WEDDING
Set the tone for your event whether you’re sending your invitations online, on flat-printed card stock, or on engraved cotton paper. Our design specialists can create custom artwork or pre-address your envelopes with a font that matches your invitation.
3
Engagement Party, Bridal Shower and Bachelorette Party Invitations
Relax—letting other people party with you is the easy part.  
4
Rehearsal Dinner and Wedding Brunch Invitations
SEND 1 MONTH BEFORE THE WEDDING (OR WITH THE WEDDING INVITATION)
Begin and end your wedding weekend with online or paper invitations that reflect the style of your celebration. 
5
Thank You Notes and Wedding Stationery
SEND WITHIN 3 MONTHS OF RECEIVING EACH GIFT
Choose stationery that matches your invitation or something altogether different. Being thoughtful has never been so easy: order pre-addressed envelopes for your guests before the celebrations even begin.
Whether you need help realizing your wedding vision or aren't even sure what you're looking for yet, our design specialists are here to hold your hand.

The perfect wedding invitations aren’t just beautiful—they’re smart. With our custom design service, wedding planning is simpler than you ever thought possible.

1

Save The Dates

SEND 4-6 MONTHS BEFORE THE WEDDING

The early bird gets the long weekend. Make a great first impression and secure your date in their calendars with online and paper save the dates. You can even collect guests’ mailing addresses online.

 

2

Wedding Invitations with RSVP and details cards

SEND 2-4 MONTHS BEFORE THE WEDDING

Set the tone for your event whether you’re sending your invitations online, on flat-printed card stock, or on engraved cotton paper. Our design specialists can create custom artwork or pre-address your envelopes with a font that matches your invitation.

 

3

Engagement Party, Bridal Shower and Bachelorette Party Invitations

Relax—letting other people party with you is the easy part.  

 

4

Rehearsal Dinner and Wedding Brunch Invitations

SEND 1 MONTH BEFORE THE WEDDING (OR WITH THE WEDDING INVITATION)

Begin and end your wedding weekend with online or paper invitations that reflect the style of your celebration. 

 

5

Thank You Notes and Wedding Stationery

SEND WITHIN 3 MONTHS OF RECEIVING EACH GIFT

Choose stationery that matches your invitation or something altogether different. Being thoughtful has never been so easy: order pre-addressed envelopes for your guests before the celebrations even begin.

Whether you need help realizing your wedding vision or aren't even sure what you're looking for yet, our design specialists are here to hold your hand.